Terms & Conditions

These terms cover consumer purchases of jewellery and other pieces from The Metal Press online shop. They should be read with our Returns & Refunds Policy. Wholesale and sale-or-return arrangements require a separate agreement.

1. Who you are buying from

The Metal Press is a sole-trader business based at The Studio, 50 Saint James Street, Narberth, SA67 7DA, United Kingdom. You can contact us at harrymetalpress@gmail.com or write to that address. Please use these details for order queries, cancellations and complaints.

2. Handmade pieces and photographs

Hand casting and finishing can produce small differences in surface texture, patina and colour. Natural pearls and other natural components can also vary. The description will identify the material and finish; silver-plated pewter is not solid sterling silver, and Perspex or acrylic is not metal.

Measurements described as approximate are a guide. Sizing images are illustrations of recorded measurements, not actual-size images on your screen. Screen settings can affect displayed colour. These points do not permit a material departure from the description, an unsafe item or unacceptable workmanship.

For a listing advertised as the exact one-off piece, that is the piece we will supply. If an image represents a repeat design, we will make that clear and identify any significant variation before you order. Styling backgrounds and props are not included unless stated. We will not substitute another design, material or size without your agreement.

3. Placing and accepting an order

Choose a piece, select any available options, add it to your basket and check the item, delivery address and total before paying. Orders are placed in English. Contact us promptly about an error; an address change may not be possible once dispatched.

Your order is a request to buy. We acknowledge receipt by email. We accept it when we send an explicit acceptance or dispatch confirmation, whichever happens first. A payment receipt or automatic acknowledgement alone is not acceptance unless it expressly confirms acceptance. For a bespoke commission, our written agreement will say when it is accepted.

Before acceptance, we may be unable to fulfil a request because a one-off has sold, stock is unavailable, delivery is not offered or payment cannot be completed. We will explain and promptly refund any payment for goods we cannot accept. We will not use this provision to avoid obligations under an order already accepted.

4. Prices and payment

Prices are in pounds sterling unless a different currency is expressly shown. Prices include any taxes we are legally required to charge. Delivery and other compulsory charges will be clearly disclosed with the relevant purchase information; the total is confirmed before you place the order. Optional extras require your agreement.

Use a payment method offered by our checkout. Payment must be successfully completed before dispatch, unless a different arrangement is expressly agreed. Payment authorisation and capture are handled through the payment providers offered at checkout. Do not email card details.

If we identify a genuine pricing error before accepting an order, we will explain the correct price and let you choose whether to proceed or receive a refund. We will not charge a higher price without your permission. Once a contract is formed, we will deal with any error according to your legal rights, not automatically reprice it.

5. Availability, one-offs and bespoke work

One-offs are available only once unless clearly described otherwise. Sold pieces may remain in an archive for reference and are not available to buy. Please do not assume that an archived piece can be reproduced.

For bespoke work, we will agree the design, materials, measurements, price, any deposit and timing in writing before starting. Standard choices do not automatically make an item exempt from cancellation. Any genuine personalisation and its effect on change-of-mind rights will be explained before the contract is agreed.

If you ask to cancel a bespoke order where no statutory cancellation right applies, we will consider the request and explain any lawful charge. We will not automatically keep the whole deposit: any amount retained must be fair, reflect recoverable loss and take account of reasonable steps to reduce that loss.

6. Dispatch and delivery

Available destinations, delivery charges and estimated dispatch or delivery times will be provided before purchase. A making period for a commission must be separately agreed. If no different delivery period is agreed, delivery will be without undue delay and within 30 days of the contract.

We will tell you about a delay and discuss your options. Rights to cancel for late or failed delivery remain available, including where an agreed essential deadline is missed or delivery is not made within a further reasonable period where required by law.

We remain responsible for the goods through delivery by our chosen carrier until you, or someone you nominate, receives them. A different rule can apply if you independently commission a carrier we did not offer. If an order is lost or damaged in transit, contact us so we can investigate and provide any remedy due; you are not required to resolve our carrier claim yourself.

7. Cancellation, returns and faults

Our Returns & Refunds Policy explains the deadlines and procedure. You pay the direct return postage for a change-of-mind cancellation. This does not apply where the law makes us responsible, including reasonable return costs for qualifying faulty goods.

Your rights to goods that are safe, of satisfactory quality, fit for purpose and as described remain in place. Neither handmade production nor a sale price removes those rights. No care instruction, inspection request or packaging requirement overrides them.

8. Care, sensitivities and aftercare

Follow the care guidance appropriate to the actual materials and finish. Some plated pieces include nickel underlayers; we do not describe the whole range as nickel-free or hypoallergenic. Ask about a particular piece before ordering if you have a known sensitivity.

Accidental damage, misuse and fair wear are different from a fault present on supply. We assess concerns on their facts, including the durability reasonably expected. We do not automatically reject a claim because of tarnishing, a skin reaction or a previous alteration. Agreed paid repairs are subject to our care and repair terms; repair or replating is not promised for every item.

9. Responsibility and complaints

We are responsible for foreseeable loss caused by our breach of contract or failure to take reasonable care. We do not exclude responsibility for faulty goods, poor service, fraud, or death or personal injury caused by negligence. Nothing here limits a responsibility or consumer remedy that cannot lawfully be limited.

Email or write with your order details and what has gone wrong. We will investigate, respond promptly and explain our proposed resolution. If unresolved, we will provide any alternative dispute resolution information required by law and say whether we will participate. You are not prevented from using your lawful court or payment-provider remedies.

10. Personal information and these terms

Our Privacy Policy explains personal-information handling. Buying or contacting us does not itself sign you up for optional marketing.

You may save or print these terms. The version supplied for your accepted order applies to that order; later website changes do not retrospectively change it. We will provide order and contract information in a form you can keep.

These terms are governed by the law of England and Wales. You retain mandatory protections and rights to use local courts available to you under applicable consumer law, including if you live elsewhere. Any unenforceable provision does not remove those protections.