Care, repairs & your rights
Last updated: 6 November 2026.
These terms explain care enquiries and any repair or replating work agreed with The Metal Press. They do not replace your statutory rights or mean that every piece can be repaired or replated. Nothing here excludes responsibility for faulty goods, unsafe products or work carried out without reasonable care and skill.
1. Contacting The Metal Press
The Metal Press is a sole-trader business. Please contact harrymetalpress@gmail.com or write to The Metal Press, The Studio, 50 Saint James Street, Narberth, SA67 7DA, United Kingdom. Please contact us before posting jewellery so the correct arrangements can be made.
2. Materials and care
The material and finish described for your particular product take priority over general care advice. Silver-plated pewter is not solid sterling silver. Chains, ear wires, clasps, decorative bodies and other components may use different materials.
Tarnishing, surface changes and plating wear can occur through use. Whether a change amounts to a fault depends on the circumstances, including the description, price, age, use and durability reasonably expected. We will not automatically dismiss a concern as normal wear or misuse. Handmade variation does not excuse a product being unsafe, faulty or different from its description.
3. Skin sensitivity
We do not make a general promise that all items are nickel-free, hypoallergenic or suitable for every allergy. Ask about the precise materials before ordering if you have a known sensitivity, and stop wearing an item if it causes irritation. This information does not remove our product-safety obligations or your right to raise a concern about the item.
4. Assessment and permission to work
Sending an enquiry or photographs does not book a repair. Before accepting paid work, we will confirm what can be offered, the proposed work, price, any assessment or postage charge, and an estimated timescale. Any assessment fee must be clearly agreed beforehand. We will ask for your agreement before starting or making a chargeable change to the work.
Inspection may reveal that a repair or replating is unsuitable. If so, we will explain the options and any previously agreed return arrangements. No chargeable work beyond what you have authorised will be carried out without your agreement.
5. Repairs and replating
The result that can reasonably be achieved depends on the piece's condition and construction. We will explain any known limitations, risks to delicate details or likely changes to colour or finish before you decide. An exact match to an aged finish or an undamaged original is not promised unless expressly agreed.
Any agreed work must be carried out with reasonable care and skill. An explanation of limitations is not a waiver of that duty. We do not guarantee that a piece will never tarnish, wear, break or need maintenance, but this does not limit the quality and durability you are legally entitled to expect.
6. Charges and possible faults
Optional maintenance, accidental-damage work and changes to a piece may be chargeable where agreed. If you believe the item has a fault, please say so before agreeing to paid work. We will consider your statutory rights separately; you will not be charged for a remedy or reasonable return costs where the law requires us to provide them without charge.
Photographs, an order number or other reasonable proof of purchase can help us assess a concern. An original paper receipt is not the only acceptable evidence. Please describe any earlier repair, cleaning treatment or alteration. Such work does not automatically remove rights relating to an unrelated fault.
7. Cancelling an agreed repair service
For a repair-service contract made online, by telephone or by email, you normally have 14 days after the day the contract is agreed to cancel without giving a reason. Tell us by email or post before that period ends. We will not begin during that period unless you expressly request it.
If you request an early start and then cancel before completion, a proportionate charge for work actually supplied may apply only where the required information and your express request have been provided. You lose that cancellation right on full completion only if you expressly requested the early start and acknowledged that consequence beforehand. Any refund due will be made within the applicable legal timescale, normally within 14 days of your cancellation notice.
You may use this wording, but do not have to: “I give notice that I cancel my repair-service contract for [item/work], agreed on [date]. Name: [name]. Address: [address]. Date: [date].” A signature is needed only if you send this on paper.
8. Your rights if something is wrong
Goods must be of satisfactory quality, fit for purpose and as described. For qualifying faulty goods, there is generally a 30-day short-term right to reject. Depending on the circumstances and timing, rights can include repair, replacement, a price reduction or a refund. Those rights are not restricted to 30 days. A fault appearing within the first six months is normally presumed to have been present on supply unless that presumption is inappropriate or we establish otherwise.
Services must be performed with reasonable care and skill. If an agreed service falls short, remedies can include repeat performance at no cost or an appropriate price reduction. Your legal remedies are not restricted to the remedies named on this page.
9. Returns and other rights
Care enquiries and paid repairs are separate from cancelling an online purchase. For most online goods orders, you can notify us of cancellation within 14 days of delivery and then have another 14 days to return the goods. Applicable exceptions do not remove rights for faulty or misdescribed goods. Being handmade or a one-off does not by itself remove cancellation rights. We do not impose a blanket “no returns” rule for earrings.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any responsibility that cannot lawfully be excluded. These terms do not change your right to make a complaint or use the legal protections available to you where you live.
Please contact us if you are unhappy with an item or our work so we can consider the problem and the appropriate remedy.